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My Resume

Amman, Jordan

E-mail: kelahmad@gmail.com
Blog: https://kelahmad.wordpress.com

Khaled El-Ahmad

Profile

  • Dedicated manager with strong work ethic and the ability to build lasting client relationships.
  • Experienced in Business Development Management and Corporate Sales.
  • Adept to motivated employees to perform to their maximum potential.
  • Exceptional organizational and planning skills.  Adaptable, enjoys new challenges.
  • Fluent in English and Arabic.
  • Social Media: Linkedin, Facebook, Blogs & Twitter.
  • Technically proficient in MS Office, Adobe Photoshop and Adobe Acrobat Writer.

Professional Experience

Taameer Real Estate Investment Company – Kuwait (Travel & Leisure, Hospitality), Business Development Manager – MENA Region 2008 – present.

Al Taameer Real Estate Investment Company exclusively holds the master franchise of Ramada Hotel trademark in several countries in the MENA region and has recently added Ramada Encore (the three-star brand of Ramada) trademark to its growing real estate portfolio.

  • Analyzed assigned market and identified prospective associates.
  • Reported to the CEO directly.
  • Generated leads by referrals, cold calling, relationship building, and direct mail.
  • Created alternative approaches in overcoming customer’s objections.
  • Resourcefulness in completing a variety of assignments by utilizing the internet through social media, Travel Leaders Associates, teammates, BDMs, and sales tools.
  • Turned in daily, weekly, and monthly reports accurately and in a timely manner.
  • Completed special projects & assignments in accordance with project plan.
  • Established relationships with vendors and suppliers, and franchise owners to benefit the corporate goal.
  • Achieved doable sales goals and objectives.
  • Lead and participate in team projects to ensure highest possible outcome of success.
  • Established relationship with Governmental and hospitality leaders.
  • Advised on legal & financial firms.
  • Helped marketing our Brand & services through social marketing online tools.
  • Stayed updated with Market Hospitality studies and articles.

Global Investment House – Kuwait (Investment Banking), Client Services Manager (MENA & Far East Wealth Management Group) 2007 – 2008.

Responsibilities:

  • Networking with Corporate and High net worth investors in North Africa (Libya, Algeria) and South East Asia (South Korea, Japan, Hong Kong).
  • Experienced in operations management, sales, budget development, staffing and cost control.
  • Exceptional organizational and planning skills. Adaptable, enjoys new challenges.
  • Business development activities include: sourcing, qualifying clients, identifying potential decision makers, establishing contact relationships, completing company and department profiles, marketing and sales.
  • Planning, execution, cultivation, and monitoring of accounts.
  • Established Back office Department (subscription-redemption-loan application process-creating new prospects- turning prospects into clients- AML – Compliance).
  • Cleared (Funds and financial products moving between our firm and our clients).
  • Settled (confirmation of ownership) smoothly and accurately.
  • Having sole responsibility for handling high net worth clients.
  • Prospecting new leads for the whole department which covers investors from MENA, GCC & ASIA.
  • Categorized clients from company database according to regions and assigned them accordingly to our sales group.
  • Censored our Client database for missing documents.
  • Organized AML & Compliance meetings for our department and established a new compliance manual.
  • Attended advanced in-house Finance and Compliance classes.
  • Being involved in recruiting and training new team members.

Wireless Digital – Alabama, USA (Telecommunications), Regional Sales Manager 2000 – 2007.

Responsibilities:

  • Hiring, training, managing, and leading a sales force team of 16 people.
  • Negotiating business, contracts to achieve business profitability.
  • Utilizing interpersonal, coaching, and team building skills to motivate sales, staff and employees

Achievements:

  • Increased sales of communication products and services to new and existing customers by 35%.  Products and services sold include, telephone service, internet, web hosting, unified communications, phone equipment and cell phones.
  • Increased percentage of additional product sales (beyond basic service) to customers based on review and analysis of customer accounts, then making appropriate recommendations to the customer.  Handle and clear customer issues and complaints resulting in appropriate modifications to existing orders
  • Assist in billing collections by resolving disputes and making collection calls.  Process electronic payments.
  • Increased customer win back and retention rates.
  • Won monthly and quarterly awards for achieving and exceeding sales goals

Vulcan Publications – Alabama, USA (IT/MIS), System Analyst 1998 – 2000.

  • Built and maintained standard and non-standard desktop images, performing extensive testing to ensure compatibility prior to releasing to production.
  • Troubleshot, diagnosed, and resolved complex issues with the network, connectivity, DNS, IPs, and printer connectivity.
  • Documented standard processes and procedures pertaining to IT issues.
  • Served as Team Lead on special projects, overseeing resource allocation of 20 individuals.
  • Maintained Desktops, Laptops, Printers, and phones for 400 users.
  • Quickly mastered new database software (SB Client). Subsequently asked to train total staff on the different aspects of this software.
  • Minimized system downtime while maximizing desktop and applications uptime.
  • Overhauled the process for building PC images and deploying software, replacing the manual processes with more efficient and accurate automated ones.

Education

Global Investment House In-House Training:

– “AML, Compliance, Code of Conducts” Training Course by Compliance Director.
– “Client Relationship Management” Training Course by Robert Westip.
– “Basic Investment” Training Course by Mike Mullan.
– “Finance For Non Financials” Training Course by Waseem Anwar.
– “Positive People Skills” Training Course by Anne McDougall.

Masters of Science in Management:     Faulkner University (Alabama, USA), 2005 – 2007.  GPA 3.2/4.0

Bachelor in Business Administration:  Faulkner University (Alabama, USA), 2001 – 2005.  GPA 3.4/4.0

Languages

  • Fluent in both English and Arabic

Association

Arab/American Democrat Representative for the state of Alabama.

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